Frequently Asked Questions
How can I take advantage of unlimited trading?
If you trade on one of Quadency's official exchange partners, your monthly volume restrictions are removed for that exchange regardless of what your plan's monthly limit is. See the full list here.
How can I get Quadency Pro Free?
Quadency has teamed up with its exchange partners to bring you several promotional offers - including free Quadency Pro access! See the full list here.
How can I pay for Quadency?
Payment can be made using cryptocurrency or credit card. We use Coinbase Commerce and Stripe for secure payment processing. All information is submitted securely over SSL.
Can I cancel anytime? Is there a cancellation fee?
If you decided to upgrade to Pro, you can cancel your subscription at any time. If you cancel you will not be billed anymore, and the service will remain active for the time that is paid for. There's no cancellation fee.
What is your Refund Policy?
Since you can experience most of Quadency's capabilities with the free plan and can cancel a Pro subscription any time, we do not provide refunds on Pro upgrades. Please note that all plans are auto-renewed (except when paid with cryptocurrency).
How do I contact support?
If you have a question or experience an issue with Quadency, please contact our support team by starting a chat session, or emailing firstname.lastname@example.org.