Frequently Asked Questions
How can I pay for Quadency?
Payment can be made using cryptocurrency or credit card. We use Coinbase Commerce and Stripe for secure payment processing. All information is submitted securely over SSL.
Can I cancel anytime? Is there a cancellation fee?
You can cancel your subscription at any time. If you cancel you will not be billed anymore, and the service will remain active for the time that is paid for. There's no cancellation fee.
What is Limited Time Pricing Offer?
The launch of advanced order types like trailing stops and other features noted as in progress above will conclude our promotional pricing period. But if you select the 6-month or annual options, you can lock in these discounted rates and ensure instant access to any new features included with your subscription level.
What is your Refund Policy?
Since we offer a free 14-day trial, we do not provide refunds for initial orders or recurring payments. Please note that all plans are auto-renewed (except when paid with cryptocurrency). If you purchase an upgraded plan, it's implied that you agree with the above terms and conditions and accept that there are no refunds.
How do I contact support?
If you have a question or experience an issue with Quadency, please contact our support team by starting a chat session, or emailing email@example.com.