Frequently Asked Questions
How does the monthly trading limit work?
Your monthly trading limit is based on the USD value of the orders you’ve successfully executed through Quadency. For example, if you sold 10 ETH for BTC while ETH was trading at $200 USD, it would register as $2,000 towards your monthly trading volume limit. Unexecuted limit orders and manually entered wallet transactions are excluded from volume calculations.
What is Limited Time Pricing Offer?
The launch of advanced order types like trailing stops and other features noted as in progress above will conclude our promotional pricing period. But if you select the 6-month or annual options, you can lock in these discounted rates and ensure instant access to any new features included with your subscription level.
How can I pay for Quadency?
Payment can be made using all major credit cards. We use Stripe for secure credit card payment processing. The 6 month and annual plans can also be paid with cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum and Litecoin. All information is submitted securely over SSL.
Can I cancel anytime? Is there a cancellation fee?
You can cancel your subscription at any time. If you cancel you will not be billed anymore, and the service will remain active for the time that is paid for. There's no cancellation fee.
What is your Refund Policy?
Since we offer a free 14-day trial, we do not provide refunds for initial orders or recurring payments. Please note that all plans are auto-renewed (except when paid with cryptocurrency). If you purchase an upgraded plan, it's implied that you agree with the above terms and conditions and accept that there are no refunds.
How do I contact support?
If you have a question or experience an issue with Quadency, please contact our support team by starting a chat session, or emailing email@example.com.